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Australia

Leading DDA compliance and WCAG 2.1 solutions across all Australian states and territories.

Australian Web Accessibility Law & DDA Compliance FAQ

Essential guidance on Disability Discrimination Act requirements, WCAG compliance, and accessibility obligations across Australia

What are the DDA website accessibility requirements in Australia?

The Disability Discrimination Act 1992 requires organizations to provide equal access to services, including websites. The Maguire v SOCOG (2000) Olympic case established digital accessibility obligations. Courts consistently reference WCAG 2.1 AA as the compliance standard.

WCAG 2.1 compliance guide →

Which Australian organizations must have accessible websites?

All organizations providing public services including retail, healthcare, education, finance, government, and entertainment. Commonwealth agencies must meet WCAG 2.0 AA by July 2014 (extended to 2.1). State governments and universities also have specific compliance requirements.

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What accessibility penalties exist under Australian law?

DDA complaints can result in compensation awards up to $100,000+, legal costs, and ongoing accessibility orders. Recent cases include blind users winning against airlines, banks, and retail websites. The Australian Human Rights Commission handles formal complaints with increasing frequency.

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How does the Australian Consumer Law affect website accessibility?

The ACL requires services to be "fit for purpose" and delivered with "acceptable quality." Inaccessible websites may breach consumer guarantees. ACCC guidance increasingly emphasizes digital accessibility as consumer protection, especially for essential services.

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Do state accessibility laws apply beyond Commonwealth requirements?

Yes. NSW, VIC, QLD, WA, SA, TAS, ACT, and NT all have disability discrimination acts mirroring federal DDA requirements. Some states like NSW have specific government digital accessibility standards requiring WCAG 2.1 AA compliance with regular auditing and reporting.

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What are the current Australian accessibility lawsuit trends?

DDA website complaints increased 60% from 2020-2024, focusing on banking, retail, travel, and government services. Cases typically settle for $15,000-$75,000 plus accessibility improvements. Recent high-profile cases include Coles, Target, and major airlines.

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How should Australian mobile apps comply with accessibility laws?

DDA applies to mobile applications as digital services. Apps must meet WCAG 2.1 mobile guidelines including touch targets, voice control, screen reader compatibility. Banking and government apps face higher scrutiny. App Store accessibility requirements align with WCAG standards.

Mobile accessibility compliance →

What documentation should Australian businesses maintain for DDA compliance?

Maintain accessibility policies, WCAG audit reports, user testing with people with disabilities, staff training records, and remediation logs. Courts favor organizations demonstrating ongoing good faith efforts and proactive accessibility measures under reasonable adjustment requirements.

2025 accessibility requirements guide →

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